Central Shops: The Can-Do People Who Actually Do it All at Disney World
Right now, behind the scenes at Walt Disney World, the team at Central Shops is probably taking apart your favorite ride. Don’t worry, it’s all part of the schedule. Since 1969 — before Magic Kingdom even opened — this one-of-a-kind workshop has upheld Walt Disney’s legacy of seamless magic by caring for our iconic rides, Audio-Animatronics, signage, props, and more. To a lifelong Disney fan, stepping into Central Shops is like entering a 300,000-square-foot wonderland. So, when Director of Manufacturing, Fred Cox and Manager of Manufacturing, Rich Votava invited us on a tour, we happily donned safety goggles to fall down the rabbit hole. Behind the scenes at Disney World, Space Mountain vehicles are serviced at Central Shops. The Backstage Lives of Your Favorite Rides Over 400 skilled artisans, machinists, and craftspeople come together at Central Shops to build, repair, and restore Disney magic amid a constant whir of tools and heavy machinery. Here, ride vehicles from every corner of Disney World mingle as they come in for a check-up. Fred led the way past a fleet of pristine Space Mountain ships poised to take their place again among the stars. Nearby, a hunk of metal parts promised to give Guardians of the Galaxy: Cosmic Rewind its signature swagger. Just around the corner, Pooh’s honeypot awaited a cheerful fiberglass refresh. We were dazzled, but Fred picked up the pace, ever on schedule. “You see those pieces behind you?” He gestured toward a row of metal wheels and bars, “Some of those are Tron, and some of those are Seven Dwarfs.” Fred is in his element. A Disney cast member for nine years, he recently returned to Central Shops for the opportunity to work with his team on the rides that come to the shop floor. Carousel horses, pirate ships, and Doom Buggies alike eventually come to see Fred, Rich, and the Central Shops team through their Cycle-Overhaul Program. As we wandered through a small yard of disassembled Mad Tea Party teacups, Fred explained that the Cycle-Overhaul Program schedules attraction vehicles, set pieces, and other parts to come off the ride and into the shop for regular maintenance. Our field of teacups had a long-standing appointment on the calendar to show up, and after rigorous maintenance and inspection, they will keep another date to twirl again at Magic Kingdom. For roller coaster vehicles, the “meter-based” program is used instead, which requires inspection and maintenance after a vehicle runs a predetermined number of times around the track. Fred explained, “The entire coaster is brought back to this facility … and we tear it completely down into itty-bitty pieces. When I say we tear it apart, we tear it apart. We rip that bad boy up!” Fred does not mince words when it comes to ride maintenance and the importance of safety inspections. The maintenance is rigorous, taking each coaster vehicle down to the smallest components. To service a coaster, Fred said it can take 12 to 18 weeks from the time it arrives at Central Shops to when it’s put back in service, with Tron and Guardians taking a bit longer due to their complicated ride systems. A Mad Tea Party teacup waits for its parts to be inspected at Central Shops. Exploring a Few Tools of the Trade Next, Fred showed us a few of the specialized tools utilized by the Quality Assurance Team at Central Shops and stressed the importance of the role. As Fred said definitively, “These guys are the ones that make sure everything is functioning and working properly.” Here, we discovered part of routine QA that few guests may have considered, like X-ray machinery to check for rotting wood and drones deployed to access hard-to-reach places for inspections (including underwater). Incorporating new technology into Central Shops has been integral for keeping up with every single need of the Disney World parks and resorts. Our tour brushed near a machine the size of a small office, where we could peek in a window to witness a dancing laser happily blasting a castle outline into a thick sheet of metal. Fred smiled and held up a version of the finished product, a recognition award for retirees of the Walt Disney Company. At Central Shops, this and other specialty equipment are used by skilled craftspeople to create awards, signage, and even the nametags you see worn by every cast member in the parks and resorts. Awards, cast member name tags, and signage are all created at Central Shops. Every part needed for Disney World rides, props, animatronics and more is built, repaired, or restored in-house. For example, Fred told us that if they need a specific bolt for a ride, the team can consult with Imagineering and the original ride blueprints, then custom-machine that bolt in-house. Fabricating new parts and even all-new sights at Disney World is a big part of the Central Shops work. Rich, a 23-year cast member who has been with Central Shops for 15 years, cited the Ariel and Flounder icon at Art of Animation Resort as the most memorable project he’s worked on at Central Shops. Rich recalled, “If you see it, it has three little seaweed leaves that come up and support Flounder. We had to build that here in Central Shops to withstand hurricane-force winds. And when you see a 6-foot Arial grow into a 25-foot Ariel inside this building — it’s truly amazing.” Rich said taking his kids to see the icons he worked on is one of the highlights of the job. This doll is all set to rejoin the band for the Happiest Cruise That Ever Sailed. Upholding a Legacy of Disney Artistry Over the years, work orders for teacup touch-ups have increased to high-tech development of cutting-edge ride systems — like the entire room we saw dedicated to upkeeping the Avatar: Flight of Passage vehicles. But, while we saw advanced computer technology at Central Shops, we also saw timeless hand-crafted artistry at work. Traditional artists and craftspeople like sculptors, painters, and woodworkers collaborate here every day to create and
Central Shops: The Can-Do People Who Actually Do it All at Disney World Read More »